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BPO / Call Centre

Jobs in JamaicaIndustry reportOctober 2026
How workers rate this industry

2.6 out of 5, from 47 reviews.

In line with the RateDiJob average of 2.6 out of 5.

35% of workers in bpo / call centre would recommend their workplace.

Compared with 37% across all industries on RateDiJob.

Would notWould
Select a row to see more
What workers like and dislike
Pay & BenefitsLOWEST
30%
Management & Leadership
31%
Culture
32%
Career Development
34%
Work-Life BalanceHIGHEST
47%
Job Security
39%

The line is the RateDiJob average.

JMD monthly, before tax
Pay by job level
Under $75kEntry level
$75k–$100kExperienced staff
Not enough dataSupervisor
Not enough dataManager
Not enough dataSenior leadership

Workers in bpo / call centre shared what they earn each month, in Jamaican dollars before tax. The pale bar behind each level is the RateDiJob average.

What workers liked and disliked

What workers liked

36%

mentioned reasonable working hours

Also mentioned

  • 30%Good pay
  • 26%Management is supportive
  • 26%Job feels stable

What workers disliked

66%

mentioned pay could be better

Also mentioned

  • 51%Benefits could be better
  • 49%Limited room to grow
  • 45%Management could be more supportive

Percentages show how many of the 47 reviewers selected each point.

By worker rating
Top rated employers
  1. 1Optimum4.0out of 5
  2. 2Conduent3.3out of 5
  3. 3Fusion CX3.0out of 5
See the full ranking →
Summary of reviews
In their words

What workers say is good

33 of 47 reviews

Some reviewers appreciate the competitive base pay and performance incentives. Others mention that certain workplaces offer helpful benefits like health insurance, gym access, and flexible work-from-home options. A few reviewers also value supportive leadership and positive team collaboration.

What workers say is bad

38 of 47 reviews

Reviewers frequently describe heavy workloads, long hours, and limited opportunities for career growth. Many express frustration with unprofessional management, poor communication, and a lack of respect for staff. Others highlight issues with inadequate facilities, broken equipment, and an uncertain job environment.

AI summary of the reviews in this industry. Updated weekly.

More unlocks as reviews come in.

Companies in this industry

16 companies

Browse every company on RateDiJob

About these numbers
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